Return and Exchange Policy
Welcome to our Shopify jewellery store in the United Kingdom, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.
Returns:
- Items must be returned within 14 days of purchase.
- Items must be in their original condition, unworn, and with all tags attached.
- To initiate a return, please contact us with your order number and reason for return.
- Once your return is approved, you will receive instructions on how to return the item.
Exchanges:
- If you would like to exchange an item for a different size or style, please contact us within 7 days of purchase.
- Exchanges are subject to availability. If the desired item is not available, we will issue a refund or store credit.
Please note:
- Shipping fees are non-refundable.
- Custom or personalized items are not eligible for return or exchange unless they arrive damaged or defective.
If you have any questions or need assistance with your return or exchange, please don't hesitate to contact us. Thank you for shopping with us!
Returns:
- Items must be returned within 14 days of purchase.
- Items must be in their original condition, unworn, and with all tags attached.
- To initiate a return, please contact us with your order number and reason for return.
- Once your return is approved, you will receive instructions on how to return the item.
Exchanges:
- If you would like to exchange an item for a different size or style, please contact us within 7 days of purchase.
- Exchanges are subject to availability. If the desired item is not available, we will issue a refund or store credit.
Please note:
- Shipping fees are non-refundable.
- Custom or personalized items are not eligible for return or exchange unless they arrive damaged or defective.
If you have any questions or need assistance with your return or exchange, please don't hesitate to contact us. Thank you for shopping with us!