FAQ

Frequently Asked Questions

1. How can I contact customer service?

You can reach our customer service team by emailing us at ruhicreation28@gmail.com. We aim to respond within 1–2 business days.

2. What payment methods do you accept?

We accept a range of payment options at checkout, including major credit and debit cards, Shop Pay, and Apple Pay — so you can pay in the way that suits you best.

3. Do you offer international shipping?

Yes! We currently ship to the United States and Canada. International orders are sent via Standard International shipping (from £13.00) or DHL Express / FedEx carrier-calculated rates. For full details, please see our Shipping Policy.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

5. What is your return and exchange policy?

Please refer to our Return and Exchange Policy for detailed information on our policies and procedures.

6. Do you offer gift wrapping?

Our hamper boxes and gift sets are beautifully presented and ready to gift. If you have a special request, please get in touch at ruhicreation28@gmail.com and we'll do our best to help.

7. Can I customise or personalise my order?

Yes! We offer build-your-own options on selected products, letting you curate a gift box or jewellery set exactly to your taste. Look for the box-builder option on eligible product pages, or contact us if you'd like to discuss a bespoke piece.

8. How can I stay updated on new products and promotions?

Sign up for our newsletter on our website to receive updates on new arrivals, seasonal collections, and exclusive offers.

If you have any other questions, please don't hesitate to get in touch. Thank you for shopping with RUHICREATION!